Turman Group
Travel Terms
Version 2.1 · 27 October 2026 · English · The Czech version prevails
Submitting an inquiry and preparing an offer are free of charge. We accept binding contracts and payments only after the conditions of Article 5 are met.
Download the terms in Word1. Organiser and seller
Organiser: შპს „თურმან ჯგუფი“ (Turman Group), a limited liability company under Georgian law, identification number 445870852, registered office Batumi, Giorgi Brtskinvale 109-111, Georgia. It is represented by its director Davit Turmanidze. Czech intermediary and seller: David Turmanidze, a self-employed individual (OSVČ), company ID (IČO) 29809606, business address Úblo 6, 747 71 Brumovice, Czech Republic. He mediates the sale of the organiser's tours. Contact: David.turmanidze92@gmail.com · +420 732 238 508 · +995 557 024 498 · https://turmangroup.cz Because the organiser is established outside the EU/EEA, the Czech intermediary also performs the organiser's duties towards the customer under Act No. 159/1999 Coll. and the Civil Code. Notices and claims may be delivered to the organiser or to the Czech intermediary; internal forwarding does not delay the moment of delivery.
2. Inquiry and conclusion of the contract
Sending a form, message or booking request is a non-binding inquiry. The automatic confirmation of receipt creates neither a contract nor an obligation to pay. We clearly mark a binding offer and state its number and validity period. The contract is concluded when the customer accepts the offer during that period. After conclusion the customer receives the tour confirmation on paper or another durable medium (for example, a PDF by e-mail).
3. Information before the contract
Before the contract is concluded the customer receives: the prescribed information form, these terms and information about the tour — destination, route, dates and number of nights, transport, accommodation, meals, other services, the total price including taxes and fees, payment method, any minimum number of participants and the deadline for cancellation, passport, visa, health and insurance requirements, the document under Article 5 and an emergency contact. This information forms part of the contract and may be changed only by agreement of the parties. Travel instructions and documents are delivered in good time before the start of the tour.
4. Price and payment
The price in the offer is final and includes taxes, mandatory fees and our remuneration. We charge no other fees unless they were disclosed and agreed in advance. The price may be increased only if the contract expressly provides for it, only for reasons laid down by law (changes in transport costs including fuel, in taxes and fees, or in exchange rates), no later than 20 days before the start of the tour, and with notice and a calculation on a durable medium. If those costs fall, the customer is entitled to a corresponding price reduction. An increase of more than 8 % is treated as a significant change under Article 8. The deposit and the due date of the balance are set in the contract. We accept payment only to the account of the person named in the contract and issue a confirmation for each payment.
5. Protection in the event of insolvency
Before the contract is concluded and before any payment is accepted, the customer receives proof of an insolvency insurance guarantee or bank guarantee showing the provider, its contact details, the number and validity, the scope of protection and the claims procedure. The protection covers the refund of payments and, where transport is included, the customer's repatriation. Without this proof we accept only free, non-binding inquiries, and the customer is not obliged to accept an offer or to pay.
6. Transfer of the contract
The customer may transfer the contract to a person who meets the conditions for participation by giving notice within a reasonable time, at the latest 7 days before the start of the tour. The customer and the new participant are jointly and severally liable for the price and the documented reasonable costs of the transfer.
7. Withdrawal by the customer before the start
The customer may withdraw from the contract at any time before the start of the tour. The organiser may charge a reasonable termination fee set out in the contract, equal to the price of the tour reduced by saved costs and income from alternative use of the services; on request we will document its calculation. No termination fee is due on withdrawal under Articles 8 and 9. We refund payments without undue delay, at the latest within 14 days of withdrawal.
8. Changes and cancellation by the organiser
We notify insignificant changes on a durable medium. If a main characteristic of the tour changes significantly, a special request of the customer cannot be met, or the price rises by more than 8 %, we tell the customer the effect of the change, the available alternatives and a reasonable deadline for deciding. The customer may accept the change or withdraw without a termination fee, with all payments refunded within 14 days. If a replacement tour is of lower quality or price, the customer is entitled to an appropriate price reduction. The organiser may cancel the tour if the minimum number of participants stated in the contract is not reached and notice is given no later than 20 days before the start for tours longer than 6 days, 7 days for tours of 2 to 6 days and 48 hours for tours shorter than 2 days. If we cancel for any other permitted reason, we refund all payments within 14 days. Statutory claims for damages remain unaffected.
9. Unavoidable and extraordinary circumstances
If unavoidable and extraordinary circumstances arise at the destination or its immediate vicinity that significantly affect the tour or transport to the destination, the customer may withdraw before the start without a termination fee. We refund all payments within 14 days.
10. Defects and assistance in difficulty
The organiser is responsible for the proper provision of all agreed tour services, even when another supplier provides them. Please report a defect without undue delay using the contacts in Article 1. We will remedy the defect within a reasonable time. If we fail to do so, the customer may arrange the remedy and claim the necessary costs. If a substantial part of the services cannot be provided, we offer a suitable alternative at no extra charge. Lower quality entitles the customer to an appropriate price reduction; for a serious unremedied defect the contract may be terminated and repatriation requested. Statutory claims for damages remain unaffected. If the customer is in difficulty we provide assistance without undue delay, in particular information on health and consular services, help with communication and with finding alternative travel. If the customer caused the difficulty, we may charge the costs reasonably incurred.
11. Complaints and liability
Complaints may be submitted to the organiser or to the Czech intermediary by e-mail, telephone or in writing. We confirm receipt and handle the complaint without undue delay. Our liability is governed by law; we do not exclude it for personal injury, intent or gross negligence. Claims become time-barred within the statutory periods.
12. Entry, health and insurance requirements
Before a binding offer we state the destination's current requirements on passport, visa, health and insurance, including any mandatory travel insurance for entry. Health, sports or cancellation insurance is included only if the contract expressly says so and the relevant document is handed over.
13. Personal data
We process only the data necessary to handle the inquiry and the tour. Data is passed to the organiser and to suppliers in Georgia (a third country). The purposes, legal bases, recipients, transfers to third countries, retention period and your rights are described in a separate privacy notice. Agreeing to these terms is not consent to marketing or to optional cookies.
14. Governing law, disputes and versions of the terms
The contract is governed by Czech law; the customer keeps the protection of the mandatory provisions of the law of their habitual residence. Consumer disputes may be resolved out of court before the Czech Trade Inspection Authority (Česká obchodní inspekce), https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/; this does not affect the right to go to court. The version delivered before the contract was concluded applies to that contract. The language versions have the same content; the Czech version prevails. Any unclear provision is interpreted in favour of the customer.